Privacy Policy
How roomsHatch collects, uses, and protects your personal information.
Last updated February 26, 2026
1. Introduction
At roomsHatch, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully.
2. Information We Collect
Information You Provide
- Account information: name, email address, phone number, and profile photo
- Listing information: property details, photos, and pricing
- Payment information: processed securely by our payment partners (we do not store card details)
- Communications: messages sent through the platform
Information Collected Automatically
- Usage data: pages visited, searches performed, features used
- Device information: browser type, IP address, operating system
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide, operate, and improve the Platform
- Process bookings and payments
- Facilitate communication between hosts and seekers
- Send transactional and service-related emails
- Prevent fraud and ensure platform safety
- Comply with legal obligations
4. Sharing Your Information
We may share your information with:
- Other users: Your public profile, listing details, and reviews are visible to other users
- Payment processors: Stripe and PayPal process payments on our behalf
- Service providers: Companies that help us operate the Platform
- Legal authorities: When required by law or to protect our rights
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time, subject to our legal obligations.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
7. Cookies
We use cookies and similar technologies to enhance your experience, analyse usage, and support marketing. You can control cookies through your browser settings, but this may affect Platform functionality.
8. Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the Internet is 100% secure. We encourage you to use a strong, unique password and to keep your account credentials confidential.
9. Children's Privacy
Our Platform is not intended for users under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on the Platform.
11. Contact Us
For privacy-related inquiries, contact our Privacy Team at privacy@roomshatch.com.