Payment Issues

Resolving Payment Problems

If you're having trouble with payments, try these solutions:

Card Declined

• Ensure your card details are entered correctly
• Check that your card hasn't expired
• Contact your bank — they may be blocking the transaction
• Try a different payment method

PayPal Not Working

• Make sure you're logged into your PayPal account
• Check that you have sufficient funds or a linked payment method
• Try clearing your browser cache and cookies

Double Charged

If you see a duplicate charge, don't worry — it's usually a temporary hold. Wait 24-48 hours for it to resolve. If it persists, contact our support team with your booking reference number.

Missing Refund

Refunds can take 5-10 business days to appear. Check your bank or PayPal account after this period. If you still don't see it, reach out to support.